Our Reviews

Always a pleasure to visit everyone at Sudbay and have our beautiful Yukon serviced.

Quick oil change while I waited, let me know if all upcoming 50k service required for my vehicle and why, very helfpul

Everyone was very helpful and professional

Tom and Kevin are just so helpful and easy to deal with.

It was a good experience.

Great

Good service

Easy service experience. Good communication and good follow ups. First time there and will be going back.

Everything went smoothly and our sales person Jake Reedy was awesome to work with!

Very efficient organization

Very quick and easy

Thanks to all for making buying a new vehicle an easy and pleasurable experience. Everyone was very helpful and courteous.

I booked this appt. weeks ago and mentioned needing to wait for my car, and upon arrival I was asked again if I was waiting, and was told they would "do the best they can ". It took an hour and 20 min to get my oil changed which I don't believe the tires were rotated or car vacuumed out, which is pretty standard when charging almost $100. Waiting room was clean, and wifi was fast allowing me to atleast get some work done.

Great place and great people to deal with. Had a great experience which is a something I’ve never said about car buying before. I wouldn’t hesitate to go back.

Best experience ! Nick is great!

Great Service. Car service was done on time and returned as promised.

Nick was outstanding and very helpful

Purchasing my Chevy Equinox at Sudbay Motors was a very good experience, one in which I will share and recommend to all that are looking to buy a new vehicle. The saleaperson that I primarily worked with, Mr. Luke Cosgrove, was a true gentleman in all aspects throughout the final sale. It was a pleasure doing business with the entire organization from Gloucester, MA.

All work was done in a professional, friendly manner

Everyone was so nice. The work in my car was done quickly so I had my car back fast which was fantastic.

There wasn't much in the way of communications and extensive information. Not to mention expensive.

Very professional service representative

Nick was very professional and kept me updated on the progress.He deserves a raise

I always have a great experience at Sudbay. The customer service is efficient and effective. I recently moved from the area to New Hampshire but because they make me feel like a valued customer, I make the trip.

Tne work was first rate.

One of the easiest and efficient car purchases that I have ever done. The sales representative, Tom Abbot made the buying process one of the best I have done in all my many vehicle purchases.

Andy provided excellent service with the repairs needed for my Buick. He was very professional, and explained everything clearly. I was particularly impressed with Andy knowledge and how he went above and beyond to make sure my Buick was repaired properly and all the repairs were done the same day.

Nick was great and communicated throughout the appointment

Friendly and competent advisor, reasonable wait times.

everything was completed in a short amount of time as i waited was very happy with the service i received

Nice people accommodating.

Always an easy experience at this dealership for service to my vehicle

courteous

Great

As always, they got my car in at the appointment time for an oil change and a inspection sticker. Total time there was about 1 1/2 hours. Great experience.

My loyalty to continually purchase vehichles from Sudbays is due to the outstanding team that I deal with. Tom in sales is second to none!! Tom does whatever is needed to facilitate a great experience not only to seal the sale but after the purchase he is always available as needed. Gregg in the service department has been there for me over the years any time service is needed. Gregg walks you through needed repairs and always gives you options when available. As sales manager, Kevin took a lot of the stress out of my most recent purchase. That means a lot as buying vehicles has certainly become a major purchase in this economy. And finally Ryan in the finance department cut right to the facts and was very transparent and made the final process very clear and easy. We are lucky on Cape Ann to have such an upstanding dealership that has served our community for many many years!!

Everyone was amazing, A++ service from start to finish, couldn’t be happier

Unmatched selection. No pressure sales. Knowledgeable & Efficient Staff. Overall great experience.

My check engine light was on for a few days so I made the appointment to have it checked out. I also asked that the tire pressure be checked which I don't think was done. I also pointed out a spot of rust on the inside of the driver' door frame. When I went to pick up the car much later that day, I was told I would have to get in touch with the body shop. My car was there all day. I think he should have asked someone from the body shop to have a look. Since it was later in the day and I did not know who to speak with or where to go, I just left. I guess I'll have to make some calls and try to figure it out.

Very smooth and comfortable experience. My salesman, Henri, is a total pro and gets an A+ rating from me. The experience with the finance department went very well, also.

It took entirely too long. 2 hours for an oil change and state certification is ridiculous. Maybe a little heads up next time?

past few service appt's have been very disappointing. pricing very high.

Did the best they could on parts not available at time requested. The part showed up and installed ! Great ervice!

great service

Made appointment online however didn’t register. They still took me in and got me out quickly

Very professional

work done in a timely professional manner...

Carl the mechanic and Andres,C/S were exceptionally courteous and helpful.

Service writer was extremely pleasant and a great guy to work with . Recommend to anyone , above and beyond customer service .

Everyone was very nice

Great service! Will not go anywhere else! I just sat back and let them do there thing and I couldn’t be any happier!

My experience with Sudbay was excellent. My salesman Tom Abbot was extremely helpful in my selection and tracked down specifications I needed. He put together a great deal and swapped out my vehicle in a very timely manner. I really appreciate a this local dealer in our community of. Gloucester.

Great people, prompt response, easy to work with

Excellent service, courteous and professional.

Friendly informative & helpful

Fast friendly service

They make things easy and get job done in time.

Very pleasant team to deal with. First time buyer of a GMC product or any American brand and the experience across the board from the initial contact through the sales process and recent service has been excellent.

Service took way too long. Too much focus on digital communication and not enough on face to face. I never feel quite welcomed in your service area.

Always good and professional

Fast, efficient and courteous

Good job, done on time

Melanie was fantastic! Great communication and quality of service.

Always a pleasure to do business at Sunday Motors

It was great Nick made sure I wad taken care of and in and out within the hour

The entire staff is awesome and always greet you with your name and a smile.

Great service. Did all that I asked and finished at the time requested

Staff was very accommodating andy and nick run a really efficient maintenance shop and don't do the hard sell on what they suggest needs to be done very every time I've gone. I'm basically in and out with no headaches and believe it or not, the old changes, less expensive than going to one of those jiffy lube type places

My sales guy Luke was great. Easy going, no pressure atmosphere.

Always have great service

Efficient.

very Friendly and professional

We had the best experience! We looked online for a couple of weeks for a GMC Terrain or Acadia and ultimately went with the Terrain! Luke was amazing at answering our emails questions and getting us in to see the car

Always a clean, comfortable, efficient experience

Always a pleasure to visit everyone at Sudbay and have our beautiful Yukon serviced.

Vehicle done right away

Quick, efficient and friendly visit

Al good!

On time okk on point great efficient and pleasant as a dividend

It was quick and easy. Everyone was very helpful and friendly

The items we discussed were thoroughly explained, with no pressure, but plenty of patience. I have done what was asked of me and need to wait for part .

Tom Abbott. Is verynice. Doesn’t pressure

All good , waiting room very comfortable.

Very helpful service rep

It was everything I had expected....

This was my fifth purchase. Tom Abbott and the crew are amazing to work with.

Always top notch! Can’t say enough about the team at Sunday Motors. Brad is always willing to go above and beyond for his customers.

everything went fine

Joe in collision was incredible. Got me in right away and I was blown away by how quickly I got my car back and the quality of work.

Good

Very attentive and courteous!

Very professional and work was done in a timely manner

As usual it went great no problems in and out great service from everyone.

The service is excellent right down to the shuttle service, which is extremely convenient. Work was done in a timely fashion.

Easy, friendly, no hassle experience

I like your dealership because your sales people are not pushy like some others. Also it is a nice quiet atmosphere at your place.

They did good

The guys at Sudbay are stellar. Approachable, down to earth, and eager to bring trust back to the car buying experience. I won’t be going anywhere else with my business.

Andy was exceptionally helpful and was a pleasure to deal with while my truck was being repaired and kept me up to date in a timely manor of when repairs were going to be completed. I look forward to having my future service and repairs complete here.

Great service on time

No issues. Didn’t take too long

Melanie and Joe kept me informed of the progress. Sudbay provides shuttle service to drop off and pick up my car. The experience was smooth and customer focused. Very well done and I recommend Sudbay !

Service was good

It was a great experience! Work was done in good time!

The low-pressure salesman, Tom Abbott, made my transaction of purchasing a new 2026 Silverado 2500HD crew-cab pick-up truck incredibly seamless. I could not be happier w/ my experience at Sudbay Chevrolet.

Tom Abbott Kevin barker and nick depietroare the best. Sudbay is a first class operation.

Very helpful. Things were done very quickly. They handled everything with my insurance company. Well done

Great service

Always had a great experience there! Hopefully in the future too!

Professional service and good communication

Kevin and the guys made this the easiest vehicle purchase I’ve ever experienced.

My car had right front damage , from a hit and run. Right fender needed replacing, and the passenger door was creased. It all looks brand new

Great service and very professional

Greeted in a friendly manner and shown where to begin process with technician. Technician took information and keys. Service was speedy. Pleasant spot to wait. Nice experience.

Tom made the buying process a breeze!

Work was completed in a timely fashion while I waited. The Service Rep was informative and let me know some tips when booking online as it was my first time there.

We paid for a tire to be replaced in August. They did not replace the tire causing us to bring the car in for diagnostics due to shuddering when driving on the highway. The dealership tried to gas light us into thinking we had done something wrong and it wasn’t until we pointed out that they fraudulently charged us for work they never did that they fixed it. Terrible customer service.

The whole team there was great getting back to us with any updates

People are just wonderful

All good!

This is my 4th car I have bought thru Sudbay. I recommend them to everyone because of the friendly service and sales dept.

It was very informative, pleasant, easy going, and am very happy each time I visit

Easy, friendly, honest & professional. The very best experience of buying a car anywhere in the past 45 yrs. Highly recommend…

My visit to Sudbay went well. Service mgr. nick and his crew took excellent care of my concerns. Great staff all around.

Where should I start?

On time

Great

Tim went above and beyond to help me

The staff at the dealership were very accommodating and serviced my car when I didn't realize that I was scheduled for a drop off service rather than a wait while being serviced appointment. However, I will say this was never communicated to me when I initially scheduled the appointment so I would recommend letting all customers know what kind of appointment they are signing up for at the start.

Great communication from start to finish.

Told me road noise was due to feathering and tires needed immediate replacement as a safety hazard . Brought them to a tire shop that confirmed tires are in great condition and noise is common on this particular tire.

Very friendly, no pressure experience

Great service done in a timely manner. Thanks

I came to Sudbay's to have my 2019 Equinox inspected. I found that there was little wait and I had a chance to talk for a while with Luke Cosgrove who sold me the vehicle. All-in-all a very pleasant experience.

Very professional and timely service